Job Opportunity: Systems Administrator, Student Success Systems

 

Purpose:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 23,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research, and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.Under the direction of the Director, Information & Learning Technology, and working closely with the LA&PS Student Success and Experiential Education teams, the Systems Administrator (Student Success Systems) will work with applicable program areas to understand their needs and develop technology solutions that enable service transformation and service excellence in student success and experiential education programming. The Systems Administrator, Student Success Systems will manage databases, configure systems and applications and provide training, administration and technical support, to LA&PS staff and students, on student-facing student success software systems. The Systems Administrator, Student Success Systems will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement. embraces diversity and fosters inclusion.

Education:
University degree in a related field or an equivalent of four (4) years recent experience (defined as within the last five (5) years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below. Certificate in Project Management and/or User Experience (UX) and User Interface (UI)Design is preferred. Demonstrated knowledge of interfaces, networking, and data warehousing technologies, as well as design, relational database technologies and performance tuning. Demonstrated understanding of Oracle and Microsoft architecture and technology stack.

Experience:
Minimum of three (3) years of progressive, current and recent experience of system and database administration. Experience in project management and User Experience and Interface Design (UX/UI) required. Experience in student success and/or experiential education programs and/or supporting the student lifecycle more broadly. Experienced with identifying business requirements, defining strategies, developing metrics, and implementing practical business solutions under strict deadlines is required. Experience with experiential education software systems (i.e., Orbis) preferred.

Skills:

Advanced technical aptitude with CRM web-based database systems. Must be proficient and able to adapt to new and emerging multi-media platforms and programs as needed. Demonstrated ability to employ design-thinking approaches in a team environment. Excellent communication skills, written and oral, including (reports, procedure documentation, presentations, etc.) Ability to adjust communication strategies to suit a variety of audiences. Advanced understanding and proficiency with modern collaboration platforms, including MS o365. Demonstrated application change process skills in implementing solutions and changes with the ability to scope realistic timelines, meet timeframes and deliver outcomes. Active listening, superior oral and written communication skills, excellent analytical skills, excellent attention to detail. Excellent presentation, organizational, prioritization, initiative, flexibility and time management skills to cope with multiple projects and events occurring within short and overlapping time periods. Able to work well under pressure. High energy and enthusiasm, positive and empathic, able to provide outstanding, knowledgeable customer service to students and staff. Ability to demonstrate professionalism, tact, diplomacy, and maintaining confidentiality when interacting with others.Ability to communicate effectively with a diverse university student population and have a genuine desire to meet the needs of students. Demonstrated record of excellent attendance and punctuality.

Additional Notes:

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

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